Returns & Exchange Policy
At High & Co., we want you to love your purchase, and we understand that sometimes things don’t fit just right. That’s why we’ve made our return and exchange process easy.
Store Credit Returns Only
We do accept returns within [insert return timeframe, e.g., 14 or 30 days] of delivery. All approved returns are only given as store credit, and it never expires and can be utilized at any time on our website.
Please note: We do not issue refunds to original payment methods.
Exchanges Made Easy
Need a different size, color, or style? Just return your original item (unworn and in original packaging), and when approved, we’ll provide your store credit to allow you to re-order what you’d like to.
Return Conditions
To qualify for a return or exchange, items must be:
- Unused and unworn
- In the original, undamaged packaging
- Returned within the eligible timeframe
- Accompanied by proof of purchase (order number or email)
Return Shipping
Customers are responsible for return shipping costs, unless the item arrives damaged or we made a mistake with your order.
Damaged or Incorrect Orders
If you received a defective or incorrect item, please email us at [insert email] within 48 hours of delivery. We’ll make it right at no cost to you.
